SHIPPING FAQ
How much is the domestic shipping fee?
We offer free shipping on all orders with the USA
How much is the international shipping fee?
We offer free shipping on most orders worldwide. We use DHL for most international orders. Any shipping fees will be calculated at checkout.
Will I be notified when my item is shipped?
Yes, you will receive an email notification from us with a tracking number when your item is shipped.
What shipping service do you use?
Most deliveries are shipped and tracked via Yanwen Express and delivered by USPS. Most international packages are shipped using DHL.
How long does it take for me to receive my order? We ship directly from our fulfillment center in China. Orders typically take 10-14 days to be delivered to the US. Please note that delivery takes longer when there is a postal holiday.
If you have not received your package 15 days after ordering, please contact our customer support team.
I got an empty package in the mail, can you replace my order?
We use the United States Postal Service to ship items out and provide you with a tracking number so you can track your order and know when to expect your package. If you receive an empty package, please let us know by contacting us.
I Received My Order But It Is Faulty
If you receive a damaged item, please email us at bosslamp@proton.me right away to inform us and attach photos of the item. We will review your order and then provide the appropriate resolution.
Please read about our Return and Exchange policy here for additional information.
Can I Exchange/Refund a Sale Item?
Discontinued or sale items are not eligible for exchanges, credits or refunds unless you received it faulty or damaged and we determined that the cause was our fault.
Please read about our Return and Exchange policy here for additional information.