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Frequently Asked Questions


What are the payment options?

You can pay using your credit or debit card (we accept Visa, Mastercard, American Express, Discover, and Diner's Club). We use ShopPay, or you also have the option to use PayPal Checkout, Venmo, GooglePay or MetaPay.

How do I know what lamp to choose?

Please read each product page carefully. Each item will have detailed product information and suggested applications.

I made a mistake with my order - what should I do?

Please email us at as soon as possible with the correct details so that we can amend your order. Please be advised, once your order has shipped, changes/cancellations can no longer be made.



How much is the domestic shipping fee? 

We offer free shipping on all orders within the USA.

How much is the international shipping fee? 

We offer free shipping on most international orders. Any shipping is calculated by the shipper at checkout.

Will I be notified when my item is shipped?

Yes, you will receive an email notification from us with a tracking number when your item is shipped.

What shipping service do you use?

All deliveries are shipped and tracked via USPS, or UPS for heavy items. International orders are sent using DHL.

How long does it take for me to receive my order?

Most orders are processed within 2-3 business days and then shipped out to you via USPS which takes anywhere from 10-14 days. Please note that delivery takes longer when there is a postal holiday. International orders could take up to 16 days.

*NOTE: Most items are shipped from outside the US and could take 10-16 days to arrive. Product pages will list shipping times.


If you have not received your package 17 business days after postage, please contact our customer support team.

I got an empty package in the mail, can you replace my order? 

We use the United States Postal Service to ship items out and provide you with a tracking number so you can track your order and know when to expect your package. If you receive an empty package, please let us know by contacting us

I Received My Order But It Is Faulty

If you receive a damaged item, please email us at straight away to inform us and attach photos of the item. We will review your concern and then provide the appropriate resolution. 

Please read about our Return and Exchange policy here for additional information.

Can I Exchange/Refund a Sale Item?

Discontinued, made to order and sale items  are not eligible for exchanges, credits or refunds unless you received it faulty or damaged and we determined that the cause was our fault. 

Please read about our Return and Exchange policy here for additional information.