ORDERING
How do I know which headlamp to choose?
Our BossLamp headlamps are available with up to 5 light colors. It really just depends what you plan to use it for. Bright white lights are best for doing car repair or other work. Red is great for tent camping. Green is great if you're in the woods hunting. Blue works well for taking the dog for a walk. The potential uses are endless!
What are the payment options?
You can pay using your credit or debit card (we accept Visa, Mastercard, American Express, Discover, and Diner's Club). We use ShopPay, or you also have the option to use PayPal Checkout, Venmo, GooglePay or MetaPay.
Do you accept returns?
We offer free returns within 30 days. Learn more about our refund policy here.
I made a mistake with my order - what should I do?
Please email us at bosslamp@proton.me as soon as possible with the correct details so that we can amend your order. Please be advised, once your order has shipped, changes/cancellations can no longer be made.
SHIPPING
How much is the domestic shipping fee?
We offer free shipping on all orders within the USA.
How much is the international shipping fee?
We offer free shipping on most international orders. Any shipping is calculated by the shipper at checkout.
Will I be notified when my item is shipped?
Yes, you will receive an email notification from us with a tracking number when your item is shipped.
What shipping service do you use?
Most deliveries to the US are shipped and tracked via Yanwen Express and delivered by USPS. Most international packages are shipped using DHL.
How long does it take for me to receive my order?
Most orders are processed within 1-2 days and then shipped out to you from our fulfillment center in China which takes anywhere from 10-14 days. Please note that delivery takes longer when there is a postal holiday. International orders could take up to 16 days.
If you have not received your package 15 business days after ordering, please contact our customer support team.
I got an empty package in the mail, can you replace my order?
We use the United States Postal Service to ship items out and provide you with a tracking number so you can track your order and know when to expect your package. If you receive an empty package, please let us know by contacting us.
I Received My Order But It Is Faulty
If you receive a damaged item, please email us at bosslamp@proton.me right away to inform us and attach photos of the item. We will review your issue and then provide the appropriate resolution.
Please read about our Return and Exchange policy here for additional information.
Can I Exchange/Refund a Sale Item?
Discontinued, made to order and sale items are not eligible for exchanges, credits or refunds unless you received it faulty or damaged and we determined that the cause was our fault.
Please read about our Return and Exchange policy here for additional information.